|Delivery Option||Basket Value||Delivery Time Frame||Cost|
|Collect in Store||Any||24 hours||FREE|
|Free 1st Class Delivery||Over £40||3-4 working days||FREE|
|Charged 1st Class Delivery||Under £40||3-4 working days||£3|
|Express Delivery*||Any||1-2 working days||£7|
|Destination||Royal Mail Cost||DPD Courier Cost|
|Offshore UK Postcodes||£3.00||£19.00|
|Republic of Ireland||Not Available||£15.00|
Please note this is a business working day service only. We do not operate a next day service for a Saturday Delivery. If your delivery is required for the weekend, please place your order on Thursday before 1:30pm for same day dispatch.
Courier service is a 24-48 hour service from the day of dispatch, which is a working day service only.
Should you have missed your delivery, your parcel will be returned to the nearest depot, awaiting further instructions from yourself.
We offer worldwide shipping services.
For delivery to a country for which we do not have preset delivery options available at website checkout, please email us on email@example.com
We will make sure to provide you with a tailored shipping proposal based on your delivery address and order contents, within the same working day.
My First Class order has not arrived, what shall I do?
If you have not received your goods within the times allocated, please follow the instructions below:
- Check with other members of your household; ask your neighbours if specific goods have been delivered to them.
- Check with your local post office, if there is no package at the post office, please contact us for assistance
Can I cancel an order I have placed?
You may cancel your order for any reason up to and including 8 working days from the date of delivery of your order.
We can cancel it for you if it is still in the warehouse and issue a refund for it. If the order has been sent out we ask that you return it back to us. Upon receiving it back we will issue a refund provided all the products are unopened and/or in good selling condition.
I wish to return an item I received. How should I proceed?
If your product is damaged or broken upon arrival, please send us an image of the damaged item, along with a copy of your paper invoice to firstname.lastname@example.org. Once we have received the email, we will rectify the matter for you immediately.
If the damaged item needs to be returned to us, we will reimburse your postal costs and replace the item for you. When doing this, please include your invoice number, why the item is being returned and state whether you would like a replacement or a refund.
If you wish to return an item because you no longer need it or you have changed your mind about it you can send it back to our address. Postal costs will not be reimbursed for returns of such nature. Alternatively you can bring it back to the shop in it's original packaging along with your invoice.