t(0)20 8204 2994

Free delivery on orders over £15

Delivery Information

United Kingdom

Standard Delivery: FREE on all orders over £15 (3-7working days)

Collection: FREE for next day collections (1 working day)


Small Order: £3 for orders under £15 (2-3 working days)

1st Class: £3 on any order value (2-3 working days)

Express: £7 on any order value (1-2 working days)


Delivery charges to certain postcodes are as follows:

Small order: £3 on all orders under 2kg (2-3 working days)

Large order: £12.50 on all orders over 2kg (3-6 working days) Rate is per 30kg

Postcodes included are:

BT, GY, HS, IV, IM, JE, KW, ZE, AB31-AB38, AB41-AB45, AB51-AB56, FK19-FK21,KA27, KA28,PA20-PA49, PA60-PA78, PH1, PH5-PH10, PH15-PH26, PH30-PH44, PH49, PH50, TR21, TR22

We deliver most items Monday to Friday, 9am-6pm(although some of our carriers may deliver slightly earlier or later).

Products may be sent out from multiple locations and therefore may arrive separately, but you won't incur additional delivery charges as a result.

My First Class order has not arrived, what shall I do?

If you have not received your goods within the times allocated, please follow the instructions below:

Check with other members of your household; ask your neighbours if specific goods have been delivered to them.

Check with your local post office, please ensure you obtain the person’s name that you make the enquiry with and the address of the sorting office.

If there is no package at the post office, please contact us with the details providing your order number and we will be happy to rectify the matter for you.

Courier Service:

Please note this is a business working day service only. We do not operate a next day service for a Saturday Delivery. If your delivery is required for the weekend, please place your order on Thursday before 1:30pm for same day dispatch.

Courier service is a 24-48 hour service from the day of dispatch, which is a working day service only.

A signature is required for a courier service delivery; please ensure someone is present to sign for the goods. Should you have missed your delivery, your parcel will be returned to the nearest depot, awaiting further instructions from yourself.

Please ensure you enter in your mobile number and email address for an update on your delivery.

Europe

For deliveries to mainland EU.

Small Order: £8 for orders under 2kg. (4 – 14 working days, Does not include aerosols)

DPD Express: Fixed charge depending on Zone. Rate is per 30kg box. We will advise you via email if your order is over 30kg with additional postage costs.

Zone 1: Belgium, France, Germany, Luxembourg, Netherlands, Ireland £15 (3-7 working days)

Zone 2: Austria, Denmark £16 (3-7 working days)

Zone 3: Czechoslovakia, Italy, Slovakia, Spain £22 (3-7 working days)

Zone 4: Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden £25 (3-7 working days)

Zone 5: Bulgara, Greece, Latvia, Lithuania, Romania £30 (5-10 working days)

Zone 6: Liechtenstein, Bosnia & Herzegovina, Montenegro, Norway, Switzerland £55 (6-15 working days)

Where a road service is not applicaple, the order will be sent Air Express using DPD or UPS.

The price for the Air Express service is determined once we have received the order, packed and weighed it. You will be notified by email of the postage charges, at this point you can either confirm or cancel the order.



Worldwide (Outside of EU)

Small Order: £8 for orders under 2kg. (4 – 14 working days, Does not include aerosols)

Air Express: Postage information will be sent via email for you to confirm.

The price for the Air Express service is determined once we have received the order, packed and weighed it. You will be notified by email of the postage charges, at this point you can either confirm or cancel the order.